Refund policy

Returns & Refund Policy

Due to the personalised nature of our products, we are unable to accept returns or exchanges for change of mind. Each item is made to order and customised specifically for you, which means it cannot be resold or reused.

We do not accept returns or offer refunds for:

• Change of mind
• Incorrect size, colour, or design chosen by the customer
• Items that have been personalised with a name, text, or custom design

We will gladly replace or refund your order if:

• Your item arrives damaged or faulty
• You received the wrong product (different from what you ordered)

To be eligible, please contact us within 7 days of receiving your order and include a photo of the issue. We'll make it right as quickly as possible.

For any concerns, reach out to us at contact@filamentfamily.com.au