Shipping policy
Shipping Policy
All of our products are made to order and personalised just for you, so please allow a little extra time for us to craft your item before it ships.
Processing Time Please allow 3-7 business days for your order to be made and prepared for dispatch. During busy periods (such as Christmas and Mother's Day), processing times may be slightly longer - we'll always keep you informed.
Shipping Times Once dispatched, estimated delivery times within Australia are:
- Standard shipping: 3-7 business days
- Express shipping: 1-3 business days
We currently ship within Australia only. If you'd like to enquire about international shipping, please contact us before placing your order.
Tracking Once your order has been dispatched, you'll receive a tracking number via email so you can follow your parcel's journey.
Delays We do our best to meet these timeframes, but delivery times are estimates and may be affected by carrier delays or busy periods. We appreciate your patience - every order is made with care.
For any shipping questions, contact us at contact@filamentfamily.com.au